Trip Deposit and Refund Policy
In our effort to keep the costs of our trips down and enable us to package trips to small groups we have, since the store opened, had a NON-REFUNDABLE deposit policy.
Collected trip deposits are used to secure reservations, permitting, travel, and deposits required by our vendors and wholesalers.
The deposit we collect prior to a trip does two things. First it secures your spot on the trip. Second it covers our initial costs to make the trip happen.
In rare instances we will refund the trip fees with or without the deposit if we can "re-sell" your spot on the trip. HOWEVER we must sell all available spots on the trip before we can "re-sell" a "sold" spot. In most cases we can not as funds are sent to the "outfitters" of the trip at destination and they DO NOT refund. This is usually the case on international trips where passport or permitting information is submitted and these are not interchangeable.
If we "reserve" 8 spots with an outfitter we must pay for 8 spots, even if we arrive with 4 clients. This is a gamble we take to provide these types of trips.
Our trips are generally "destination city to destination city" meaning our services begin at a scheduled time at a predeteremined location, usually the destination airport. We are not responsible for missed flights or connections. We will however do everything resonable to accommodate your delayed arrival although you may be asked to cover additional costs.
Refunds are available if we must cancel the trip for any reason.
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